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Privacy Policy

Last Updated: May 25, 2024

At HeellCarse ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heellcarse.com, use our document workflow and CRM solutions, or engage with our services in any way.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Express interest in obtaining information about our products or services
  • Participate in activities on our website (such as posting comments, filling out a form, or responding to surveys)
  • Contact us with inquiries or for support
  • Apply for employment opportunities

The personal information we may collect includes:

  • Contact information (such as name, email address, mailing address, and phone number)
  • Account credentials (such as usernames and passwords)
  • Business information (such as company name, job title, and industry)
  • Payment information (such as credit card details and billing address)
  • Employment information (such as resume, cover letter, and work history)
  • Communication preferences

1.2 Information Automatically Collected

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns. This information may include:

  • Device information (such as IP address, browser type, operating system, and device type)
  • Usage data (such as pages visited, time spent on pages, links clicked, and actions taken)
  • Location information (based on IP address or GPS if you grant permission)
  • Referring websites or sources
  • Performance data and error reports

1.3 Information From Third Parties

We may receive information about you from third parties, including:

  • Business partners and service providers
  • Marketing and analytics partners
  • Social media platforms (if you interact with us through social media)
  • Publicly available sources

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Create and manage your account
  • Process transactions and send related information (such as invoices and receipts)
  • Send administrative information (such as account updates and service changes)
  • Respond to inquiries, comments, and support requests
  • Send marketing and promotional communications (in accordance with your preferences)
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze usage patterns and trends to improve our services
  • Detect, prevent, and address technical issues, fraud, and security concerns
  • Comply with legal obligations and enforce our terms and policies
  • Evaluate candidates for employment

3. Disclosure of Your Information

We may share your information with the following categories of third parties:

3.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as:

  • Payment processors and financial institutions
  • Customer service and support providers
  • Hosting and infrastructure providers
  • Analytics and marketing partners
  • Professional advisors (such as lawyers, accountants, and auditors)

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to:

  • Protect our rights, property, or safety
  • Enforce our terms of service and other agreements
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

4.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive your information in a structured, commonly used format.

4.2 Correction

You have the right to request that we correct inaccurate or incomplete information about you.

4.3 Deletion

You have the right to request that we delete your personal information in certain circumstances.

4.4 Restriction and Objection

You have the right to request that we restrict or object to the processing of your personal information in certain circumstances.

4.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

4.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly.

4.7 Exercising Your Rights

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.

5. Cookies and Similar Technologies

5.1 What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

We use the following types of cookies on our website:

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.3 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

5.4 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities and to measure the effectiveness of our website, email communications, and marketing campaigns.

5.5 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want your online activity tracked. Our website currently does not respond to "Do Not Track" signals.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain security safeguards that include:

  • Encryption of sensitive information
  • Secure networks and servers
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Employee training on data protection

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information and whether we can achieve those purposes through other means
  • Legal and regulatory requirements

When we no longer need your personal information, we will securely delete or anonymize it.

8. International Data Transfers

We are based in the United Kingdom and may process, store, and transfer your personal information in countries that may have different data protection laws than your country of residence. By providing us with your personal information, you acknowledge this transfer, storing, or processing.

When we transfer your personal information to countries outside your jurisdiction, we will ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top. We may also provide you with additional notice (such as adding a statement to our website or sending you a notification).

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

HeellCarse
Flat 10g Young Hills
Lexiview, G61 3HA
United Kingdom

Email: privacy@heellcarse.com
Phone: +442559872186

For EU/EEA residents: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.

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Innovative document workflow and CRM solutions for modern businesses.

Company Registration: 19108486

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